SHIPPING AND DELIVERY
Please note:
All gift boxes are sent with a signature required on delivery, so someone will need to be available to receive the parcel. If no one is home, the courier will leave a card with instructions for arranging redelivery or redirection.
If you’d prefer the courier to leave your parcel without a signature, please include this request alongside your preferred delivery date, with clear instructions on where to leave your gift.
By providing authority to leave, you accept responsibility for the parcel once it has been delivered according to your instructions. We cannot accept responsibility for any loss or damage after the parcel has been left unattended.
Delivery Costs
- Auckland standard delivery: NZ$9
- Auckland rural standard delivery: NZ$16
- North Island standard delivery: NZ$14
- North Island rural standard delivery: NZ$22
- South Island standard delivery: NZ$18
- South Island rural standard delivery: NZ$24
Free Shipping – Local
Standard delivery is free on all orders to Orewa, Millwater and Red Beach. Standard delivery is free on Hibiscus Coast orders over NZ$120.
Free Shipping – New Zealand Wide
Orders over NZ$190 receive free standard shipping when sent to one delivery address.
Important Information
The following delivery timeframes are estimates:
- Auckland: 1–2 working days
- North Island: 1–3 working days
- South Island: 2–4 working days
- Rural addresses: please allow an extra 1–4 working days
We’ll dispatch your order as quickly as possible, although courier delays can occasionally occur during busy periods and holidays. If we become aware of any issues affecting your delivery, we’ll let you know and keep you updated. Thank you for your patience and understanding.
Delivery Details & Tracking Info
We are unable to deliver to PO Boxes.
For hospital deliveries, please include the recipient’s full name and ward. All parcels will be delivered to reception.
For business deliveries, please include the business name and clear instructions for the courier.
Ensure all delivery details and instructions are accurate and complete. We cannot accept responsibility for delivery issues caused by incorrect or missing information.
Once the courier collects your parcel, your NZ Post tracking details will be emailed automatically to the address provided with your order.
If you haven’t received them, please get in touch at orders@getgifted.co.nz or orders@corporategifting.co.nz, and we’ll be happy to help.
Customer Service
We take great care to ensure every gift box is dispatched in excellent condition, beautifully packed and ready to be enjoyed. Occasionally, however, damage can occur in transit.
Looking after our customers is our priority. If your parcel arrives damaged, please contact us within 24 hours of delivery and keep all original packaging so we can lodge a claim with the courier on your behalf.
We’ll keep you informed throughout the process and work towards a resolution as quickly as possible. If the claim is successful, we’ll happily arrange a replacement.